There is a lot to be optimistic about when it comes to Columbus’ digital equity efforts, but we need a sustained effort and dedication to pursuing the solutions that address the key barriers fueling our community’s digital divide: affordability and adoption. By offering this hands-on support, Columbus partners are empowering residents to overcome the digital divide and become active participants in the digital economy. As was noted in a report earlier this year from the Franklin County Digital Equity Coalition, various Columbus-based community organizations have served as partners for Digital Navigator pilot programs, including Goodwill Columbus, the Columbus Metropolitan Library system and Columbus Rising.ĭigital Navigators provide personalized assistance, guiding residents through online tasks such as applying for jobs, accessing educational resources, and enrolling in essential government services such as the ACP. To bridge this gap, Columbus has promoted the use of Digital Navigators, trained professionals who work directly with residents to help them develop the necessary skills and confidence to use digital tools effectively. Many individuals, particularly older residents or those whose native language is not English, may still struggle to effectively navigate and utilize online resources. Columbus leaders have recognized that simply providing affordable internet access is not enough. In addition to the ACP, Columbus has taken a proactive approach to address the issue of digital adoption, or the process by which internet users learn to use new software, apps, websites and other products to their full potential. Given that more than half of eligible Columbus households have yet to enroll in the ACP however, a continued effort must be made to increase enrollment in the program. Recognizing that level of income is the primary barrier keeping residents offline, the city has made a diligent effort to get as many residents enrolled in the program as possible, as is reflected by Columbus ranking 4th in the nation in metro-area enrollment.īy focusing on making internet connectivity more affordable, Columbus is empowering its citizens to fully participate in the digital world, unlocking opportunities for education, employment, health care, and more. By prioritizing adoption and affordability, Columbus has emerged as an example of a city that has taken bold steps to address digital equity.Īt the heart of Columbus' efforts is the Affordable Connectivity Program (ACP), a groundbreaking, federally-funded initiative that combats the affordability gap by providing a $30 monthly discount for eligible households off of the cost of an internet subscription. Unfortunately, a digital divide continues to persist, leaving many communities and individuals without the necessary tools to thrive in modern society. In an increasingly connected world, access to reliable internet and digital resources has become essential.
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